Ensuring that you have reliable support and ongoing maintenance is a cornerstone of the LTE S1 Analyser. We offer a tiered support structure to suit different operational needs, ensuring that whether you are in a cloud or on-premises deployment, you have access to the help you need.

Support Tiers

Essential Support: Included by default with all deployments. This covers business-hours support in the UK time zone, biannual updates, and a standard SLA for resolving issues.
Priority Support: Offers extended support hours across multiple time zones, quarterly updates, and a faster SLA for critical issues. This tier is available for an additional fee.
Mission-Critical Support: Designed for customers with the highest operational demands, including 24/7 coverage, immediate priority response, monthly updates, and a dedicated senior support engineer.

Day-to-Day Support

In day-to-day terms, our support and maintenance services are here to ensure that your experience with the LTE S1 Analyser is smooth and reliable. Here’s what you can expect operationally:

Contacting Us: For any day-to-day support needs, you can email us at [email protected] or call us at +441315107827. We’re here to help with any issues that come up during normal operations.

Routine Updates and Maintenance: We handle regular updates in the background to keep your deployment secure and effective. For on-premises setups, we’ll coordinate with your team to schedule these updates at convenient times.

Ongoing Maintenance and Updates

We take care of regular updates to the LTE S1 Analyser to ensure it remains effective and secure. For on-premises deployments, our team will be involved in the update process as part of the support and maintenance agreement. This includes model updates using new data to keep the system aligned with your network conditions.

Where to Find Help

Email: [email protected]

Phone: +441315107827

Model Updates and New Data

As networks evolve, models require updating. As part of support and maintenance, we manage these updates using your new data to ensure accuracy and ongoing detection effectiveness. Updates are coordinated with you to minimise operational disruption.

What We Do

Model Updates: As your network evolves, we continuously update the model with new data to maintain accurate anomaly detection. For on-premises deployments, we’ll coordinate these updates directly with your team to minimize any disruption.

Regular Health Checks: We’ll perform routine system health checks to ensure everything is running smoothly and to proactively address any potential issues.

What You Can Expect

Prompt Responses: When you reach out, you’ll get timely responses from our support team. We focus on resolving day-to-day operational questions quickly so you can keep everything running smoothly.

Clear Communication: We’ll keep you informed about scheduled maintenance, updates, and any changes that might affect your operations.